Play rejection: account deletion URL missing

Google Play requires a page on the open web describing how to delete an account and what happens to the data, reachable without installing the app.

Updated 2026-09-18 · Written from the same rules terms.gg uses to generate documents

What the rejection means

Google Play requires a page on the open web describing how to delete an account and what happens to the data, reachable without installing the app.

The usual causes

• The only deletion route is inside the app.
• The page requires signing in.
• The page exists but is not entered in the Play Console.

What to change

Publish a deletion page at a stable URL, enter it in the Play Console, and make sure it names what is kept and for how long.

Before you resubmit

• Open every URL you entered in a private window.
• Read the reviewer's message again and answer the specific point, not the general topic.
• Reply in Resolution Center saying what you changed and where to see it.

Keeping it true after launch

A legal page stops being true the moment the product moves past it, usually by adding a payment provider, an analytics SDK or a sign-in. No store re-checks your pages against your build, so the drift is yours to notice.

• Re-read it whenever you add a dependency that sees user data.
• Re-check what loads on the page after any change: the cookie notice and the policy have to agree.
• Keep the URL stable. Changing where a policy lives breaks every listing that points at it.